Politique de remboursement

Return Policy:

  • Return Window: You have 14 days after receiving your item to request a return.
  • Eligibility: Items must be in the same condition as received—unworn, unused, with tags, and in original packaging. You will also need the receipt or proof of purchase.
  • How to Start a Return: Contact us at camelia_shop@outlook.com to initiate a return.

Return Costs:

  • Return Shipping: The cost of returns is your responsibility, depending on the courier and the country you're returning the package from.

Return Processing Time:

  • Exchange Requests: If you wish to exchange an item, notify us when registering your return, and we will prioritize this to ensure it’s processed within a few days.
  • Processing Time: Returns are processed within 10 working days after arriving at our warehouse. You can track your return using the tracking number you receive with your return shipment.
  • Refunds: Once your return is processed, a refund will be issued, and you will receive a notification. Please note that refunds may take up to 3 days to appear in your bank account.

Damages and Issues:

  • Inspect Upon Receiving: We recommend that you inspect your order as soon as you receive it. If the item is damaged, defective, or if you received the wrong product, please contact us immediately so we can resolve the issue promptly.

Exceptions / Non-Returnable Items:

  • Non-Returnable Items: Certain types of products cannot be returned, including:
    • Perishable goods (such as food, flowers, or plants)
    • Custom products (special orders or engraved items)
    • Personal care items (cosmetics or hygiene products)
    • Hazardous materials, flammable liquids, or gases
  • Sale Items and Gift Cards: We do not accept returns for sale items or gift cards.
  • If you have any questions about the returnability of an item, please feel free to contact us for clarification.

Exchanges:

  • For the quickest exchange, we recommend returning the item you currently have, and once the return is processed, you can place a new order for the item you want.

14-Day Cooling-Off Period (European Union):

  • Right to Cancel or Return: If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
  • Return Conditions: The item must be returned in the same condition you received it — unworn, unused, with tags, and in its original packaging. Proof of purchase is also required.

Refunds:

  • Refund Processing: After receiving and inspecting your return, we will notify you whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.
  • Bank Processing: Please note that it may take some time for your bank or credit card company to process the refund.
  • Did Not Receive Your Refund? : If more than 15 business days have passed since the approval of your refund and you have not received it, please contact us at camelia_store@outlook.com